APP FAQ

APP FAQ

How can I make the app recognize me as a TangerClub member?

The Tanger App will not sync up or recognize your TangerClub membership unless the same email you log into the App with is also present in your membership profile. If you log into the App and your TangerClub information is not visible, email your membership number to Customer Support at tangerorders@tangeroutlets.com and request that your email be added to your TangerClub profile. Once your email is added, log out of the App and sign back in on a fresh App session. The App should sync up and display your club profile. Your name and club number will display after login when properly sync’d up. If you have any difficulty, email tangerorders@tangeroutlets.com for help.

How do I set a password to log into the App?

Click on https://www.tangeroutlet.com/account/get-password to submit your email address for a password request. A password request email will be sent to you. Click on the link in that email and enter a password of your choice. Once your password is entered, go back to the Tanger App and click My Account and sign in with your with email and password. If you have any difficulty, email tangerorders@tangeroutlets.com for help.

The App gives me an invalid password error message – how do I proceed?

If the App is not recognizing the password you input, try a 2nd time to make sure no errors were made in logging in. If the error continues, getting a clean copy of your password saved in your profile will usually fix this error. Click on https://www.tangeroutlet.com/account/reset-password to reset and confirm your password. Once your password is re-entered, go back to the Tanger App and click My Account and sign in with your with email and password. If you have any difficulty, email tangerorders@tangeroutlets.com for help.

The App doesn’t recognize my email address or gives an invalid login error message – how do I proceed?

If the email you are using to log into the Tanger App is not in the Tanger shopper database, an invalid login message will be returned. Go to My Account / Sign In and select the Create One Now link to create a profile. If you are a TangerClub member do not create a new profile on the App - email your club membership number to Customer Support at tangerorders@tangeroutlets.com and request that your email be added to your TangerClub profile. Then proceed with login once your email is added.

Do I have to be a TangerClub member to submit receipts?

Yes! The Rewards program is just for members, and there’s a $10 one-time fee to join – there are no renewal fees. You’ll have continuous access to the Digital Coupon Book, yearly Birthday Reward, and exclusive TangerClub offers. Membership is valid at any Tanger location in the US and Canada, and you can click on the TangerClub to view the benefits and join. Membership is active right away.

Where can I access the Digital Coupon Book?

If you are a TangerClub member or if you purchased a Digital Coupon Book, click on Offers, then click on View Digital Coupon Book. If you purchased the Digital Coupon Book, be sure to log in with the exact same email address that you used in your order to access your digital book.

What receipts are valid for TangerClub Rewards?

You can submit receipts for the current calendar year from any of the stores at any Tanger Outlets location. Receipts for Tanger Gift Cards, TangerClub membership, PinkStyle, and any other Tanger promotions are not valid for Rewards points, but you can submit receipts for brand gift cards for the stores.

Are there more TangerClub Rewards beyond the $2000 level?

You could see surprise offers throughout the year, so keep recording your receipts.

How do I login to the app?

Click on the three bars in the upper left corner and select My Account. Click on TangerClub if you are already a TangerClub* member. TangerClub members must login with the exact same email address used in the membership profile.  *For TangerClub membership, there’s a one-time $10 fee. Membership never expires and gives you continuous digital access to the Coupon Book offers and to exclusive TangerClub coupons, plus access to the Rewards program and the Birthday Rewards.

How can I save my favorite offers?

On the left navigation, click on Offers and Store Offers and Coupons. Tap on the heart in the upper right corner of your favorite offers. TangerClub members can choose favorite TangerClub Limited Offers (for club members only). Click on Faves at the top middle in the Offers page to view your favorites again and again. You can go back to the Offers to change your favorites at any time.

How do I log out?

On the left navigation, scroll to the bottom and click on Log Out. The app will refresh when you log in again, but your Faves will still be saved. Sometimes it’s helpful to log out and log in again if you are having difficulty accessing the offers or if you have made changes in your password that need to be refreshed.

How do I contact Customer Support?

You can reach Tanger online Customer Support through the information listed below. Or you can contact Tanger Shopper Services at the Tanger Outlets nearest you during standard store operating hours – visit www.tangeroutlets.com/locations for contact information or go to Locations in the Tanger App.

Online Customer Support Hours:
Monday-Friday 8am – 5pm (EST)
Phone: (336) 856-6100
Email: tangerorders@tangeroutlets.com

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